JOBS WITH SCREEN AUSTRALIA
IT Support officer
Location: Sydney
Engagement Type: Full-Time Contract, 2 years
Department: Corporate Services / Information Technology
Immediate Manager: Senior Manager, Information Technology
The successful candidate will be engaged under the Screen Australia Act 2008
about us
Screen Australia is a Federal Government agency charged with supporting Australian screen development, production and promotion. Screen Australia supports talent, quality, innovation and cultural value through programs that increase the ambitions, risk tolerance and diversity of Australian storytelling for local and international audiences.
About the role
We are currently seeking a talented IT Support Officer to provide incident and support services inhouse across Screen Australia’s IT systems including; IT laptop SOE, Microsoft 365 services, telephony, iPhone and iPad devices, Cisco and Teams audio visual, print, Windows server and network services. The position also liaises with third parties for deployment of security patching and system troubleshooting.
The role is offered as a two-year initial contract on a full-time basis.
About you
- Previous experience and enthusiasm for providing in person help desk support to deliver a high level of customer service and value add services where opportunities are presented.
- Thorough understanding and experience providing support for Windows 11 (Enterprise) in an Intune environment and Microsoft Office 2021 LTSC.
- Previous laptop, display hardware and software support experience in a Windows environment including provisioning, application and security patching deployments using Microsoft Intune.
- Demonstrable experience in providing IT account support using Active Directory, Microsoft Entra, Intune, Windows Server and Microsoft M365 services (Teams, Sharepoint, Exchange Online).
- Well-developed interpersonal skills and ability to communicate with staff at all levels across the organisation. This includes experience in training staff at differing technical skill levels.
- Willingness to undertake occasional out of hours work in support of projects, system upgrades or to complete critical support tasks.
- Tertiary qualification in Information Technology or equivalent qualifications and/or experience is desirable but not essential.
Please see the job profile for the complete Selection Criteria.
The benefits
In return you will receive a competitive salary with a generous 15.4% super, work in our modern offices in Ultimo; and join a high performing, passionate and cohesive team environment.
Screen Australia is committed to increasing workplace inclusion and diversity and encourages applications from a diverse range of backgrounds.
Please note, while at Screen Australia, employees are unable access any state or Screen Australia funding, in addition to freelancing on any Screen Australia productions.
How to apply
Applications must be received by 5pm, Friday, 28 November 2025.
Along with your resume, your application must include:
Applications should be emailed to Recruitment